Frequently asked questions

1. Do I need to login to start shopping?
Yes, you will need to login (or register as a new customer if you have never bought from us before) to complete your purchase.

2. Do I need to enable cookies on my browser to shop with Vineonline? 
Yes, you need to enable cookies to enjoy all the shopping features at Vineonline like adding products to your shopping cart and accessing your account information.

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer. If your browser's preferences allow cookies (most browsers do), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.

3. Is it safe to use my credit card on your site?
Yes, you can only shop with us using a credit card payment. Vineonline uses secure online payment technology and all data transfer is protected by SSL encryption technology. Our Vineonline Safe Shopping Guarantee backs covers every credit card purchase you make at our site.

4. When placing an order I get an error message stating that there was a payment authorization failure?
Normally this is a credit card error so please double check the credit card number and expiration date on your card.

Also, please be aware that we currently accept Visa, Mastercard and Diners Card only for credit card payments.


5. My Credit Card has been declined, what can I do?
There may be insufficient funds on your credit card so try another card and please make sure you use a Visa, Mastercard or Diners Card only.

Alternatively, please check your credit card security pin number is correct.

6. My basket empties when I try to check out - why is that?
Please make sure you have ticked the Over 18 year's box which confirms you can legally shop at Vineonline.

Alternatively, check if your computer has an active firewall preventing the transaction.

7. I cannot confirm my order - why not?
Please make sure you have you selected a full or mixed 12 bottle case as we cannot deliver partial cases.

It could be the wine you selected has "sold out" while we were processing your order.

8. Can I order items with a Cashier's Cheque or Money Order?   
No, at this time we do not accept Cashier's Cheques or Money Orders.

9. When will I receive my wine?
You should receive it within one or two days of completing your order. If you are a Rural Delivery customer or live in the deep south then allow some additional time just in case. We guarantee that we will get your order to you within 5 working days.

If the obsession is to much, then we can track it for you. Just email us at info@vineonline.co.nz.

10. Do you do back orders or rain checks?
Please note that we that we cannot offer a backorder or "rain checks". We do everything we can to make sure our stock levels are accurate at all times and we highlight when we are running low on particular wines. There may be occasions due to unforeseen circumstances where we may not be are unable to fulfill your order. If this should occur we will contact you and offer either a replacement product for the value of your purchase or a full refund.

11. Do you ship to addresses outside New Zealand?
No, not at this stage but email us at info@vineonline.co.nz if you think we should.